RETURNS AND EXCHANGE
We accept Visa and Mastercard.
The quantities availables are subject to change.
Despite our efforts to update our site as soon as possible
it is possible that some items are discontinued despite the fact that they are available online.
A price adjustment may be made within 5 days of purchase only if the item purchased is still available in the same size and in the same color. The items that received a price adjustment will become final sale.
The price adjustment can not be done on items that have already been reduced once due to a sale or a promotion.
We reserve the right to refuse a transaction if the bank does not give us positive verification of the customer. It is in our discretion to refuse the right to complete an order or a service at any time.
Despite the fact that the personal data of our customers are required to run orders, customers must be assured that the data is restricted only to transactions.
We inform our customers that they are protected by the Law on Privacy Personal Information (L.R, 1985, ch.P-21) Quebec, Canada. Customers have the right to learn about the subject.
We ship across Canada and United-States.
Shipping is free for customers from Canada.
Reception time : between 2 and 7 days business days.
Shipping to the US is 45$.
Reception time may vary because of your location.
We are not responsible for items that arrive late or the loss of them.
We do not ship to a PO box.
If you don’t pick up your items and they return the shipment to us, you will need to pay shipping cost again.
Orders shipped outside of Canada are not subject to any sales tax.
Orders shipped to:
- Quebec are subject to 5% GST and 9.5% PST on the purchase amount or a total sales tax of 14.975%.
- British Columbia are subject to 12% HST.
- Ontario, Newfoundland and Labrador, and New Brunswick, are subject to 13% HST.
- Nova Scotia are subject to 15% HST.
- Any other Canadian provinces or territories are only subject to 5% GST.
Canadian residents (outside Québec) pay only the federal tax of 5%.
Shipment outside Canada are not subject to Canadian taxes.
When we receive the pre-authorization of the bank and the confirmation of the item in stock, we will contact you to confirm when your item will be sent.
For purchases shipped outside of Canada, you should consult the customs legislations of your country. We do not take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any.
RETURNS AND EXCHANGE
Items at full price are exchangeable but not refundable.
Sale items are considered final sale. They are not exchangeable or refundable.
The item should not have been worn, altered, damaged or washed and must have the original labels.
The shipping fee will not be refunded.
All exchanges and returns must be authorized by us before shipment. You must join us before the return process. An inscription outside the package must clearly notify that it is a return or an exchange.
For a return from the United States, the items must have an inscription " return of Canadian merchandise " or they could be returned to you by the customs.
Full return of an item will be subject to an amount of restocking between 10 $ and 20 $.
Confidentiality and information security policy
Online shopping with Philippe Dubuc is secure. Personal and credit card information entered on the site is transmitted electronically in a format that cannot be intercepted, altered or decoded by a third party as it is encrypted to ensure its confidentiality.
The Philippe Dubuc boutique complies with SSL encryption standards, under which transaction information will always be transmitted securely. Payment is made directly through Desjardins
The Philippe Dubuc boutique does not store credit information on any transaction. As a result, online shoppers are required to submit credit card information with every new transaction.
The Philippe Dubuc boutique does not sell, lend or rent any personal information provided by you during your visit to or purchase from our virtual boutique.
We consider the information that you provide to us to be of extreme importance. We have implemented all the necessary measures necessary to ensure the confidentiality of your personal information.
Whenever we refer to our web site or our on-line boutique in this policy, we mean www.dubucstyle.com/shop.
When you use our web sites, we may ask for certain personal information such as your name, your electronic address, your postal address, your postal code or information concerning your credit card. Such information allows us to complete your transactions and allows you to have access to certain special functions of our web sites. If you choose not to provide the requested personal information, you will not be able to use certain features of the websites and you will not be able to carry out transactions through the websites.
For all of our on-line services, we may also use your personal information to communicate and correspond with you and to reply to your inquiries. With your consent, we may, from time to time, send you email or other correspondence regarding goods or services which we feel may be of interest to you.
Information collected by the Philippe Dubuc on-line boutique
Like many other on-line businesses, we automatically collect certain non-personal information regarding website users that does not make it possible to identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the website, the Internet address of the website from which you linked directly to the website, the operating system you are using, the sections of the website you visited, the website pages read and images viewed, and the content you download from the website.
The website uses "cookies", which are small amounts of information installed on a website user's computer to permit the website to recognize that computer on future visits by its user. Cookies enhance the convenience and use of the website.
For example, the information gathered through cookies is used to recognize you as a previous user of the website (so you don’t have to enter your billing information every time), to offer personalized web page content and information for your use, to track your activity at the website and to respond to your needs. In other words, to facilitate your use of the website. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website as well as your ability to access certain features of the website or engage in transactions through the website.
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